Pick Up Service
- Self-Collection, or delivery pick-up services may be arranged for urgent orders. Once payment is received, our Team will process your order, after which a second email will be sent to you (excluding weekends & public holidays) with a proposed date and time, informing you that your order is packed and ready for collection.
- In the event that you are not available to collect your order on the assigned date, please call 016 210 9068 or email us at info@everesthrs.com
Standard Delivery
- We strive to deliver your product within the stipulated date and time as indicated during the checkout process.
- If we anticipate, or under any unforeseen circumstances experience any delays in meeting the estimated delivery date or time, our Team will be in touch with you to inform of the delay. In the event that the delivery is arranged via a Third-Party Service Provider, e.g. GrabExpress, Lalamove, Courier Service etc., We, within legal limits, will not be responsible for any delays, losses, liabilities, costs, damages or any additional charges incurred, as a result of the services rendered.
- Upon delivery, you may need to sign for the product. If you have not received your Order but the status is showing ‘delivered’, please contact our Customer Service.
- In the event that there are any damages, defects or issues with the product received, do contact our Customer Service at 016 2109 9068 and have your order number, or any other documentation that came with the product ready and our Customer Service Team will assist you accordingly.
- There may be certain locations where we cannot deliver. If this occurs, we will inform you using the contact details provided at the time of your order, and arrange for cancellation or an alternative delivery address.
- We use standard packaging for all deliveries.
- All risk for the product transfers to you upon delivery. If delivery is delayed due to your breach of contract (e.g., see 7.8 below), the risk transfers on the said date the delivery was carried out. From this point forward, we will not be liable for any losses or damages to the product. Breaching these obligations may affect your ability to shop with us in future.
- If you are not available to accept the delivery on the date and time as selected during check-out, we will attempt to contact you to reschedule. A re-delivery will be scheduled for the next working day. You may also contact our Customer Service Team or the designated courier service provider for assistance.
- If delivery is delayed due to your unreasonable refusal to accept the product or failure to accept delivery or collect the product within one week of our first attempt, we may (without affecting any other rights or remedies available to us):
(a) Charge you for any reasonable fees and costs incurred; or
(b) Cancel the order and refund your payment (minus reasonable administration charges, including attempted delivery and return costs, and any storage fees as stated in clause (a)).
- You acknowledge that our products are standard and not customized to meet specific requirements.
- We provide free or discounted shipping on orders above the threshold set out in the Shipping Fees Policy.
- In event there exists a conflict of total cart size for free shipping entitlement, the value on our Platform shall prevail.
